DoctorKaro – Privacy Policy

Your privacy is important to us. This Privacy Policy explains how DoctorKaro (“we”, “our”, “us”) collects, uses, shares, and protects your personal information when you access our website, consultations, and B2B/B2C services.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, phone number, email address, age, and gender.
• Health-Related Information: Details shared voluntarily during consultation sessions.
• Technical Data: IP address, device type, browser information, and usage analytics.
• B2B Information: Company name, employee details, and corporate contact information provided by clients.

2. How We Use Your Information

Your data is used for:

• Providing health consultancy and wellness guidance
• Improving telephonic or digital consultation quality
• Customer support and service communication
• Internal analytics and service improvements
• B2B program management and reporting (if applicable)

3. How We Protect Your Data

DoctorKaro uses secure servers, SSL encryption, access controls, and strict confidentiality protocols to protect your information from unauthorized access.

Only authorized personnel and consultants may access user data when required for service purposes.

4. Sharing of Information

We do not sell or trade your personal information. We may share data only with:

• Verified healthcare consultants associated with DoctorKaro
• B2B client organizations (only for employees registered under corporate wellness plans)
• Service providers handling secure server or data processing operations
• Government or legal authorities, when required by applicable law

5. Cookies & Tracking

Our website may use cookies to:

• Improve user experience
• Analyze website traffic
• Store user preferences

You can disable cookies through your browser settings.

6. Data Retention

We retain your data only as long as required for service delivery or legal compliance. B2B data is stored according to active contract agreements.

7. Health Advisory Disclaimer

Information shared during consultations is confidential. However, consultation-based guidance is general and does not replace professional clinical diagnosis or emergency medical care.

8. Your Rights

You may request:

• Access to your stored data
• Correction of inaccurate information
• Deletion of your data (subject to legal limits)
• Opt-out from promotional communication

9. Third-Party Links

DoctorKaro may contain links to third-party sites. We are not responsible for external privacy practices.

10. Changes to the Policy

DoctorKaro may update this Privacy Policy at any time. Updated versions will be posted on this page.

11. Contact Information

If you have any questions about this Privacy Policy, reach us at:

support@doctorkaro.in